Questions and Answers
Payments and information security
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All direct payment gateways comply with the standards set by the PCI-DSS security standard, which is managed by the PCI Security Standards Council – a joint initiative of companies such as Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. The payment process is fast, convenient, and secure, and all your information is protected and encrypted.
For more information about our secure shopping experience (via Shopify), click here .
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For more information, you can also read Shopify's Terms of Service https://www.shopify.com/legal/term or their Privacy Policy here.
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We accept payments from leading credit cards: Visa, MasterCard and also via Bit, Apple Pay and Google Pay.
Payment is made through a secure system powered by Shopify.
Deliveries
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The order will arrive within 2-5 business days by courier to your door.
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The shipping cost is 29 NIS nationwide.
For orders over 450 NIS, shipping is free. -
Yes, on orders of 450 NIS and above
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We ship to every country in the world, but before you place your order, contact us for details on costs.
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We ship to any destination in Israel.
Warranty and repairs
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All our products undergo strict quality control.
We provide a 12-month warranty against defects in manufacturing, design, or raw materials.
The warranty does not cover damage caused by physical damage, improper use, or any problem that is not due to a manufacturing defect or unreasonable use.
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We do not offer an extended warranty, but you can contact us regarding repairs at any stage, we will examine the problem and offer you the appropriate solution.
Returns and Credits
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Orders placed on the site can be returned within 14 days of receiving the product.
You can choose a credit for use in the store, or a cash credit minus 5% of the credit transaction.
Receipt of the credit is subject to the condition that the item is in its original packaging, including labels. -
You can receive a refund up to 14 days from receipt of the product, minus 5% of the credit transaction (a fee charged by credit card companies).
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In the event of a request for credit/exchange, shipping costs will be borne by the customer.