Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Absolutely. We have a return and exchange policy in place. Please refer to our "Returns and Exchanges" page for detailed information.

It depends on where you are. Orders processed here will take 1-3 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes, all our bags come with a two-year warranty that covers manufacturing and use defects. Please check our "Warranty and Repairs" section for more details.

Our vegan bags can be cared for much like other bags. generally, a soft cloth, mild detergent, and warm water will help in cleaning most stains. also, most of our bags can be machine washed at 30°C degrees

A vegan bag is made without the use of animal products or by-products. This means no leather, fur, wool, or any other animal-derived materials are used in the construction of our bags.

While vegan bags are designed to mimic the appearance and texture of leather, there may be subtle differences. However, many of our customers appreciate the quality and aesthetics of our vegan bags as much as, or even more than, traditional leather products.

We use a range of sustainable and cruelty-free upholstery fabrics which we pick ourselves, such as faux leather, corderoy and other innovative alternatives that mimic the texture and appearance of traditional leather and other fabrics without the ethical concerns.

Choosing a vegan bag promotes cruelty-free and sustainable fashion. This choice ensures that no animals are harmed for fashion, and often, vegan materials have a smaller environmental footprint compared to traditional leather.

Many of our bag materials, especially the faux leather ones, are water-resistant. However, our bags are not completely waterproof, as water may seep in through the zippers which aren't graded for water resistance.

Absolutely! Our vegan bags are made from high-quality, sustainable materials that are designed to be durable, stylish, and cruelty-free.
Our faux leather fabrics are strong as real leather and even stronger, actually we get a 50 years warranty on some of the fabrics.

We frequently update our collection with fresh and trendy designs. Subscribe to our newsletter or follow us on our social media channels to stay updated on our latest releases.

We pride ourselves on offering high-quality vegan bags at competitive prices. While our bags might be priced slightly higher than mass-produced alternatives, the quality, ethics, and craftsmanship behind each bag offer great value for the price.

While we strive to display the colors of our bags as accurately as possible, there might be slight variations due to monitor settings and lighting.

With proper care, our vegan bags are designed to last many years. Their longevity is comparable to high-quality leather bags.

You can contact our dedicated customer service team through the "Contact Us" page on our website or drop us an email at chillabags@gmail.com

We are a boutique brand located at 27 Yedidya Frenkel Street, Tel Aviv, Israel. You're welcome to visit us during our opening hours to explore and experience our collections firsthand.

Popular items are restocked regularly. However, since we utilize unique fabrics, our ability to restock depends on the remaining availability of those fabrics. As a result, not all bags may return to stock.

Our website uses advanced encryption and secure payment gateways to ensure your data remains private. You can shop with confidence.

Yes, our vegan bags make for wonderful and thoughtful gifts. We do offer gift. You can select this option during the checkout process or mention it on order notes.

Yes, we love partnering with like-minded individuals who share our passion for cruelty-free fashion. If you're interested in a collaboration, please reach out to our marketing team.

Yes, we do offer wholesale options for retailers interested in carrying our brand. Please contact us for more information.

We occasionally offer promotions and seasonal discounts. Stay tuned to our newsletter, and follow us on social media to stay updated on special deals.