Returns and Exchanges
Effective Date: November 2023
At Chilla, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, our return and exchange policy is designed to be simple and fair.
Return Period:
- You may return most items within 30 days of receipt for a full refund, exchange, or store credit. The return period begins on the date of delivery.
Condition of Returned Items:
- Items must be returned in their original condition, including all tags, packaging, and accessories. Used, damaged, or altered products may not be eligible for return.
Non-Returnable Items:
- Certain items may be exempt from returns, including custom-made or personalized items, jewelry, gift cards, and clearance items.
Proof of Purchase:
- Please provide a valid receipt or proof of purchase with your return.
Process for Returns and Exchanges:
- Contact Us: Before returning an item, please contact our customer service at chillabags@gmail.com to initiate the return process.
- Return Shipping: Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong or defective item sent).
- Refunds: Refunds will be processed to the original method of payment within 7 business days of receiving the returned item.
- Exchanges: If you wish to exchange an item, please let us know which item you would prefer in exchange. Exchange items will be shipped upon receipt of the returned item.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately. We will provide instructions for returning the item and arrange a replacement or refund.
Changes to the Return Policy:
- Chilla reserves the right to modify this return and exchange policy at any time. The policy in effect at the time of your purchase will govern your return.
Contact Information:
- If you have any questions about our return and exchange policy, please contact us at chillabags@gmail.com
Thank you for shopping with Chilla!