A small yellow pouch

Every Chilla bag comes with a 12-month warranty covering manufacturing defects. Something not right? Email us and we’ll repair or replace it.

We take extra care when packing your order!

Your bag will arrive in one of our branded, super-strong, padded envelopes with bubble wrap for extra cushion. Plus, they’re water-resistant and protect against all sorts of bumps and surprises that can happen during shipping. Inside, you’ll find your bag with a cute little tag and a postcard from us.

Want it gift-wrapped or need some extra gift wrap paper? Just let us know in the order notes, and we’ll happily make it happen! Got any other packaging requests? Feel free to reach out—we’re always here to help!